Refund Policy

At Doorvery, customer satisfaction is our top priority. We understand that sometimes, you may need to return or exchange a product. Below are the details of our refund policy:

Eligibility for Refund

- Products damaged or defective upon delivery

- Incorrect products received

- Products not as described

- Products not meeting customer expectations (within specified timeframe)

Refund Process

1. Contact our customer support within [timeframe, e.g., 7-10 days] of delivery.

2. Provide order details, reason for refund, and any supporting documentation.

3. We’ll review your request and respond within [timeframe, e.g., 2-3 business days].

4. If approved, we’ll initiate the refund process.

Refund Timeline

- Refunds will be processed within [timeframe, e.g., 5-7 business days] of receiving return requests.

- Refunds may take additional time to reflect in your account, depending on your payment method.

Refund Method

- Refunds will be credited to the original payment method.

- In some cases, we may offer store creditor exchange options.

Return Shipping

- Customers are responsible for return shipping costs, unless the product is damaged or incorrect.

- We’ll provide return shipping labels for defective or incorrect products.

Contact Us

For refund-related queries or concerns, please contact our customer support at support@doorvery.com.

Note

- Refund policies may vary for specific products or sellers.

- Certain products, such as perishable or personalized items, may not be eligible for refunds.